Don’t just tell your customers you value them – show them.
Don’t just tell your customers you value them – show them.
Elevator music and “your call is important” queue updates just don’t cut it anymore. In this age of convenience, customers want something better. To answer this need, ContactPartners brings you QueueBuster – the patented callback technology that lets your customers get back to their day without losing their place in your queue.
QueueBuster works by capturing inbound calls and giving callers the option to hang up, taking their place in the queue so they aren’t stuck waiting on hold. When their call reaches the front of the queue, it automatically calls the customer back and connects them with an agent. Find out more about how it works.
The result
By giving callers the option to request a callback and avoid the queue without losing their place, you’ll find customers are far happier when they do speak with you, thereby reducing the length of the call and making for a better outcome. Clever isn’t it?
QueueBuster doesn’t just boost customer happiness – agents are also more productive and less stressed, and your reputation and revenue benefit too.
Here are some stats provided by users of QueueBuster:
Smoothing out call peaks:
- Up to 15% more calls handled 1
- Average handle time reduced by 29 seconds 2
- Over 10% occupancy gain 3
1 Skipton Building Society
2 BT Retail
3 Kwik Fit
Giving customers choice and convenience:
- Abandoned calls cut by 12% 4
- Handle the same call volume with fewer agents 5
- Over 90% of customers offered a callback option accepted 6
4 BT Retail
5 Onetel
6 Travelsphere
It’s not just customers – agents are less prone to stress and turnover:
- 97% of agents said QueueBuster made their job easier 7
- 98% of customer had a positive experience with QueueBuster 8
7 npower
8 Kwik Fit Insurance
Elevator music and “your call is important” queue updates just don’t cut it anymore. In this age of convenience, customers want something better. To answer this need, ContactPartners brings you QueueBuster – the patented callback technology that lets your customers get back to their day without losing their place in your queue.
QueueBuster works by capturing inbound calls and giving callers the option to hang up, taking their place in the queue and freeing them up to get back to their day. When their call reaches the front of the queue, it automatically calls the customer back and connects them with the agent. Find out more about how it works.
The result
By giving callers the option to request a callback and avoid the queue without losing their place, you’ll find customers are far happier when they do speak with you, thereby reducing the length of the call and making for a better outcome. Clever isn’t it?
QueueBuster doesn’t just boost customer happiness – agents are also more productive and less stressed, and your reputation and revenue benefit too.
Here are some stats provided by users of QueueBuster:
Increased productivity
(tap me)Smoothing out call peaks:
- Up to 15% more calls handled 1
- Average handle time reduced by 29 seconds 2
- Over 10% occupancy gain 3
1 Skipton Building Society
2 BT Retail
3 Kwik Fit
Greater revenue
(tap me)Giving customers choice and convenience:
- Abandoned calls cut by 12% 4
- Handle the same call volume with fewer agents 5
- Over 90% of customers offered a callback option accepted 6
4 BT Retail
5 Onetel
6 Travelsphere
Happier people
(tap me)It’s not just customers – agents are less prone to stress and turnover:
- 97% of agents said QueueBuster made their job easier 7
- 98% of customer had a positive experience with QueueBuster 8
7 npower
8 Kwik Fit Insurance
Ready to say hello?
qb@contactpartners.com
+44(0)333 123 2580
“QueueBuster means we are capturing business we might otherwise lose. It’s about customer service and keeping customers happy.”
Ross Holmes, UK Resource Manager, STA Travel
