What QueueBuster does
QueueBuster helps flatten out spikes in call demand. It also shows callers that you value their time by not forcing them to wait in a call queue.
With calls more evenly spread across a day, staffing costs are more predictable. The important numbers move in the right direction:
- More calls handled per agent
- Reduced average handle time
- Fewer abandoned calls
- Increased revenue from those additional sales
Not to mention that happier customers and more productive calls make for improved agent morale – reduced stress, fewer breaks and lower turnover.