Elevator music and “your call is important” queue updates just don’t cut it anymore. In this age of convenience, customers want something better. To answer this need, ContactPartners brings you QueueBuster – the patented callback technology that lets your customers get back to their day without losing their place in your queue.
QueueBuster works by capturing inbound calls and giving callers the option to hang up, taking their place in the queue so they aren’t stuck waiting on hold. When their call reaches the front of the queue, it automatically calls the customer back and connects them with an agent. Find out more about how it works.
By giving callers the option to request a callback and avoid the queue without losing their place, you’ll find customers are far happier when they do speak with you, thereby reducing the length of the call and making for a better outcome. Clever isn’t it?
QueueBuster doesn’t just boost customer happiness – agents are also more productive and less stressed, and your reputation and revenue benefit too.
Here are some stats provided by users of QueueBuster: