What QueueBuster does

QueueBuster helps flatten out spikes in call demand. It also shows callers that you value their time by not forcing them to wait in a call queue.

With calls more evenly spread across a day, staffing costs are more predictable. The important numbers move in the right direction:

• More calls handled per agent
• Reduced average handle time
• Fewer abandoned calls
• Increased revenue from those additional sales

Not to mention that happier customers and more productive calls make for improved agent morale – reduced stress, fewer breaks and lower turnover.

Features:

• Choose either hosted or on-site deployment
• Integrate directly into your website, enabling online callback requests
• Certified as compliant by both Avaya and Cisco
• Use the standard prompts or replace with your own professionally produced ones